Independent Audiologist-led care
Hearing Aid Upgrades & Second Opinions
Your hearing aids turn on, but conversations still take effort. Before you decide to replace them, find out whether a review, adjustment, repair or different technology could better address the situations you find difficult.
Compare your options with Puretone's Registered Audiologists in Surrey, White Rock / South Surrey and Vancouver.
Start with the problem you want to solve
Review and adjust
If your hearing aids work but speech is difficult, discuss the fit, sound settings, your current hearing and the situations that remain challenging. A suitable accessory may also help with distance or group conversations.
Check and repair
Weak or intermittent sound, charging problems, damaged parts or connection issues may call for maintenance or repair. Ask about model support, parts availability, warranty and costs before deciding.
Explore hearing aid repairsCompare an upgrade
New technology may be worth considering when your present devices no longer meet your needs. Compare the practical differences in speech processing, power, comfort, handling and connectivity with your existing pair.
Explore modern hearing aidsWhat can a hearing aid second opinion help clarify?
- Why some conversations remain difficult, even when sounds seem loud enough.
- Whether fit, maintenance, programming or changes in hearing need further review.
- Whether a remote microphone, television accessory or different phone connection could help.
- Whether a different hearing-aid style or technology offers a relevant benefit for your routine.
Bring specific examples: family meals, restaurants, work meetings, calls or television. Clear goals make it easier to compare recommendations and assess progress.
Can you review hearing aids purchased elsewhere?
Tell the clinic your hearing-aid brand and model when booking. We can confirm which review or service options are available. Access to programming, replacement parts and warranty support varies by device and manufacturer. A second opinion starts with understanding your situation and the options available for your devices.
Your consultation, step by step
- Talk about your listening goals. Explain what works well, what is difficult and what you would like to improve.
- Review your hearing and existing devices. Your Audiologist can explain whether an updated Audiological Assessment or other checks are appropriate, and what can be reviewed on your current devices.
- Compare suitable next steps. Discuss adjustments, accessories, repairs or new hearing aids around your hearing, preferences and budget.
- Understand the recommendation and costs. If new devices or services are recommended, ask for a written quote showing what is included and any applicable trial, warranty or follow-up terms.
When booking, ask about the scope and fee for the review so you know what to expect.
What should I bring?
Bring both hearing aids, your charger or battery information, your phone, any recent hearing results and warranty or service documents you have. A short list of difficult listening situations is useful. If a family member or communication partner would like to join, mention this when booking.
Care led by Registered Audiologists
Meet the people behind Puretone’s independent hearing care. Your consultation focuses on your hearing needs, listening goals and options for ongoing support.
Syed M Ullah
Registered Audiologist
Read Syed’s professional background
Aaisha Qureshey
Registered Audiologist
Read Aaisha’s professional backgroundIndependent advice across brands and styles
Puretone is independently owned and Audiologist-led. We compare suitable options from Oticon, Phonak and Starkey, with recommendations guided by your hearing and everyday communication needs.
Current options to discuss include Oticon Reveal and Zeal, Phonak Infinio Ultra and Starkey Omega AI. Ask how a recommended model compares with your existing hearing aids and which features are supported in the exact Canadian model and style.
Compare receiver-in-canal, behind-the-ear and suitable custom in-the-ear styles alongside rechargeable power, comfort, controls and phone compatibility. Small size and a new product name should be considered alongside clinical suitability and practical use.
Understand hearing aid costs and Financial Accessibility | Explore compatible accessories
Questions before upgrading your hearing aids
Do I need new hearing aids just because mine are older?
Age alone does not decide. Consider their condition, repair support, how well they meet your hearing and communication needs, and the potential benefit and cost of another option.
Will newer AI hearing aids remove all background noise?
No hearing aid guarantees clear understanding in every situation. Compare features against your particular listening goals, and ask about fitting, follow-up, communication strategies and accessories where useful.
Do I have to choose a manufacturer before booking?
No. You can start with your listening concerns and compare appropriate options with an independent Audiologist. If you have a model in mind, bring your questions and phone compatibility requirements.
Can I compare repair costs with an upgrade?
Yes. Ask for the available repair options and costs, and a separate quote for any suitable new devices. Compare included care, warranty, expected usefulness and your remaining payment after any confirmed benefits.
Choose your Puretone clinic
Request a Hearing Aid Review, Upgrade Consultation or Second Opinion at the location most convenient for you. The team can confirm the appropriate appointment and any model-specific service questions.