Hearing tests and Hearing Aids in Surrey, White Rock, and Vancouver.
Puretone Hearing Clinic is a proudly Canadian, independently owned audiology clinic serving Surrey, White Rock, and Vancouver since 2015. We provide audiological assessments, prescription hearing aids, tinnitus support, hearing aid repairs, and ongoing hearing care. Our audiologists use Real-Ear Measurement to support precise fittings that improve clarity and reduce listening fatigue.
Independently owned since 2015
Hear clearly again
Reconnect with people you love
Embrace your passions confidently
Hearing Care Services at Puretone Hearing Clinic
Puretone Hearing Clinic offers diagnostic hearing assessments, prescription hearing aids, tinnitus support, hearing aid repairs, hearing protection, and wax removal. Our audiologists focus on improving speech clarity, reducing listening fatigue, and helping patients hear more comfortably in everyday environments.
Hearing Aids
Modern Hearing Aid Technology
Puretone Hearing Clinic Locations
Puretone Hearing Clinic serves patients across Metro Vancouver with convenient locations in Surrey, White Rock, and Vancouver. Each clinic provides hearing assessments, prescription hearing aids, tinnitus support, and hearing aid repairs.
Winner of the 9th Annual Peace Arch News Readers’ Choice Awards 2024
Thank you to the White Rock and South Surrey community for voting us your #1 Hearing Clinic. This recognition validates our commitment to providing honest, independent, and patient-centered care to the greater Vancouver area.
Hearing Technology with a Gentle Human Touch
Experience gentle and precise treatment personalized for your condition, to restore comfortable, natural listening.
Hearing loss affects more than your ears. It lowers your mood, reduces your memory, and hurts relationships.
Receive the straightforward
answers you need.
Your hearing test means you get a professional diagnosis, and a clear, plain-language explanation about what you can do to improve your hearing ability.
- Hearing aid fittings by master’s-level audiologists
- Care for tinnitus and complex hearing conditions
Why Patients Choose Puretone Hearing Clinic
Trusted by thousands of families across Surrey, White Rock, and Vancouver.
True hearing care is about more than just technology; it requires a partner. Unlike big-box retailers, we are 100% Audiologist-owned and independent. We are committed to delivering honest, university-trained care that empowers you to reclaim your confidence and stay fully engaged with the life you love.
Why choose an independent clinic?
Master's-Level Expertise
Registered Audiologists- Your hearing deserves an expert. Our Audiologists are fully registered with the College of Speech and Hearing Health Professionals of BC (CSHBC). With 25+ years of combined experience, we ensure you receive the highest standard of professional care right here in Surrey and Vancouver.
Zero Manufacturer Bias
We are proudly 100% independent. We do not have “preferred provider” contracts. Likewise, we offer various major leading hearing aid brands, guaranteeing an honest recommendation based solely on your best interests.
Patient-Centered Care
We look beyond the test results to understand the nuances of your daily life, your hobbies, and your unique communication goals. Whether it’s your first assessment or a routine check-up, you will always receive unhurried, friendly support that prioritizes your comfort over the clock.
Your Hearing Care Journey in 3 Clear Steps
We make it easy to rejoin the conversations you’ve been missing.
Book a comprehensive Audiological Assessment
Every successful outcome starts with a precise clinical baseline. Our Registered Audiologists go beyond the standard "hearing test" to provide a thorough diagnostic evaluation. You will receive a clear, plain-language explanation of your results, ensuring you understand exactly how your unique hearing profile impacts your communication
Experience AI-powered advanced Hearing aid Technology
We look beyond the device to your actual lifestyle. By precisely mapping your Dynamic Range, we match you with advanced hearing aid technology from a wide range of leading manufacturers. This is not a retail transaction; it is a clinical match tailored to the specific auditory environments you navigate daily—whether that is a busy restaurant in Vancouver or a walk along the White Rock Promenade.
Clinical Optimization with Real-Ear Measurement
Precision is our standard across all four locations in Surrey,
White Rock, and Vancouver. We utilize Real-Ear Measurement to verify that your devices are performing exactly as prescribed for your unique ear anatomy. You can experience your new technology with absolute confidence, supported by ongoing refinements that maximize your physical comfort and speech clarity.
Complete Hearing Care for Every Stage of Your Journey
Clinically-Informed Care for Every Stage of Your Journey
Tinnitus Management
Ringing in your ears does not have to be permanent. We offer evidence-based treatments, including Tinnitus Retraining Therapy (TRT) and sound masking technology, to help you habituate to the noise and take back control of your auditory environment.
Ear Wax Removal
Impacted wax can block sound and cause discomfort. We use safe, audiologically approved manual techniques to clear obstructions and restore your natural hearing pathway without the risk of home remedies. Free One-time wax removal is included for all new hearing aid purchases. Call us for more info.
We provide ear protection for musicians, industrial workers, swimmers, and light sleepers. Protect your ears with a fit that is comfortable, secure, and acoustically precise.
Lifetime Support
Your hearing aids come with comprehensive support for the life of the device. We provide complimentary in-clinic servicing—including professional deep cleaning, firmware updates, and annual prescription adjustments—to ensure your technology performs perfectly year after year.
Hearing Aid Repairs
A broken hearing aid is an emergency. Whether you bought them from us or another clinic, we are here to help. We provide diagnostic and repair services for all major brands (Oticon, Starkey, Phonak, etc.) to restore your hearing without delay.
Founded by Audiologists with International Clinical Training
Founded by Audiologists who graduated and trained at the University of Manchester with clinical experience working alongside ENT Specialists within the UK National Health Service (NHS), our team brings world-class Audiology care to the communities of Surrey, White Rock and Vancouver. We are dedicated to serving our diverse communities with the same rigorous standards found in top-tier hospitals.
Collaborative Healthcare- Whether you are referred by your family doctor, an ENT specialist, or a loved one, we work collaboratively with your healthcare providers. We ensure your physician is kept fully informed throughout the assessment and treatment process for a seamless experience.
Professional Credentials & Accreditations
- Master's Degrees in Audiology
- Registered with CSHBC & SAC
- Internationally trained in the UK with NHS hospital experience
- Independent and locally owned
The Puretone Experience
Unmatched Quality, On Your Terms.
60-Day Hearing Aid Trial
Feel confident about your choice with an extended trial period before making a final decision.
Refer-a-Friend Program
Join our community and enjoy rewards for helping others rediscover clear hearing.
No-Interest Payment Plans
We offer interest free payment plan to ensure expert care is accessible to everyone. Call us to inquire.
Insurance & Government Programs:
We assist with paperwork for VAC (Veterans Affairs), WorkSafeBC, the Ministry of Social Development, and major insurance providers like Pacific Blue Cross and Canada Life.
As an independent clinic, we provide one of the broadest ranges of hearing aid brands and treatment options.
This means our recommendations are a match to your best interests, and not tied to a single hearing aid maker or corporate agreement.
Instead, we consider your condition, budget, and lifestyle, without manufacturer bias.
You deserve:
- Options matched to your condition
- Zero pressure or upselling.
- Devices optimized for performance, as your life and ability changes at regular follow-up appointments.
- Family-based discussions. Caregivers and family decision-makers can be included in your appointments.
- Technology explained: ow to use hearing aids for maximum benefit.
- Not rushed, whether you’re new to hearing aids, or tech savvy.
Masters-level audiologist means you get medically informed care.
We respect family-based decision-making for aging parents who depend on adult children.
Cultural and Generational Respect
We apply clinical insight to the fitting process, adjusting for anatomy, case history and your ongoing feedback. We don’t just rely on “auto settings”.
Human Discernment
Ask questions and understand your treatment without translation gaps.
English, Punjabi, and Hindi-speaking Clinicians
The PureTone Promise
Highly Trained
Master’s-level professionals with international training and expert diagnostic knowledge from a team each with over 30 years combined knowledge.
On your terms
If you think you’ve put off your hearing test too long, or you’re proactive about emerging symptoms, we speak with empathy and in terms that make sense to you.
Rave reviews
Work with someone known and recommended in the community. Read stories from patients whose lives have been transformed by hearing care.
See What Our Clients Are Saying
Ready to Transform Your Life Through Better Hearing?
At Puretone Hearing Clinic, we believe finding the right solution is about more than just restoring your hearing, it’s about empowering you to enjoy your ideal lifestyle. Whether you are just beginning to notice changes or are looking for the latest in AI-driven technology, our team is dedicated to supporting you at every stage of your hearing journey.
Frequently Asked Questions
Do I need a hearing test before getting hearing aids?
Yes. A comprehensive audiological assessment is required before prescribing hearing aids. At Puretone Hearing Clinic, our audiologists evaluate your hearing profile and listening environments before recommending the most appropriate hearing solutions. Each fitting is verified using Real-Ear Measurement to ensure accurate performance.
How do I know if I need hearing aids?
Common signs include difficulty understanding conversations in background noise, asking people to repeat themselves, increasing television volume, or feeling listening fatigue after social interactions. A professional hearing assessment can determine whether hearing aids would improve clarity and communication.
What are prescription hearing aids?
Prescription hearing aids are programmed based on your individual hearing profile after a diagnostic hearing assessment. Modern hearing aids use advanced background noise filtration and wireless connectivity to improve speech clarity in real-world listening environments.
How long does a hearing assessment take?
A complete hearing assessment typically takes 45 to 60 minutes. Your audiologist will evaluate your hearing thresholds, speech clarity, and listening needs to determine the most appropriate hearing care plan.
Do you offer hearing aid repairs?
Yes. Puretone Hearing Clinic provides troubleshooting, maintenance, and repair services for many major hearing aid brands. Our clinics in Surrey, White Rock, and Vancouver support patients with ongoing hearing aid care.
Where are Puretone Hearing Clinic locations?
Puretone Hearing Clinic has locations in Surrey (Scott Road and King George), White Rock, and Vancouver. Each clinic provides audiological assessments, prescription hearing aids, tinnitus support, and ongoing hearing care.
Hearing Evaluations and Hearing Aid Fittings:
Consultation and recommendation with follow-up care and scheduled check-ins at 2 weeks, 1 month, and every 6 months thereafter.
Range of Hearing Aids and Devices:
Get the latest in hearing aid technology, accessories such as TV connectors & remote microphones, Lyric extended-wear hearing aids, custom hearing protection and musicians’ plugs.”
Repairs, Cleanings & Reprogramming:
Adjustments, maintenance, and walk-in for troubleshooting
Tinnitus Management:
Find relief from ringing in your ears with
specialty care, led by Dr. Strong.
Cochlear Implant Counselling & Referrals:
When hearing aids are no longer effective, receive guidance and access to advanced specialists.