Puretone Hearing Clinic Inc.’s Privacy Protection Policy

At Puretone Hearing Clinic, Inc., we strive to create the best way to purchase hearing aids and other hearing services. And obviously, the more we know about our patients, the more we can customize solutions for their needs. As we assist you with your hearing, we ask for some mandatory and some optional information; in turn, we promise to protect this information and ensure that it remains confidential.

If you feel that Puretone Hearing Clinic, Inc. has not complied with this Privacy Policy or if you are otherwise concerned with Puretone Hearing Clinic, Inc.’s personal information practices, then you may file a complaint by sending a letter to:

Puretone Hearing Clinic Inc.
104-8434, 120th Street,
Surrey, B.C. V3W 7S2

Or send an e-mail to: info@www.puretonehearing.ca

Complaints or requests for information shall be the object of an investigation or response within 30 business days. If the complaint is justified, Puretone Hearing Clinic, Inc. will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending its Policy and practices.



For Treatment: We may use and disclose medical information about you, including hearing test findings, in order to ensure that you receive proper medical treatment. For example, we may disclose your health information to another physician or health care provider involved in your care.

For Payment: We may use and disclose medical information about you so that we obtain payment for the treatment and services we provide to you from you, an insurance company or another third party. For example, we may need to give your health insurance plan information about your diagnosis and a description of the care that we provided to you in order to receive payment for your care.

For Health Care Operations: We may use and disclose medical information about you for our health care operations. Health care operations are activities that are necessary to run our offices, maintain licensure, and to make sure that our patients receive quality care, services and products. For example, we may use your medical information to review our treatment of you and the services we provided and to evaluate the performance of our staff in caring for you. Also, we may need to discuss your medical information with companies and individuals necessary to complete orders for hearing care devices and for the purpose of consultation and recommendation of said devices.

Appointment Reminders/Order Status: We may contact you or your personal representative with a reminder postcard, email or telephone message that it is time for you to call our office and schedule an appointment. We may also contact you by telephone or email with regard to the status of your hearing aid, earmold, repair or assistive device order.
Treatment Alternatives: We may tell you about or recommend possible treatment options or alternatives that may be of interest to you.

Individuals Involved in Your Care or Payment for Your Care: We may discuss your medical care with family members or close personal friends who are involved in your medical care or payment for that care. You have the right to restrict or refuse any of these uses or disclosures.

As Required By Law: We will disclose medical information about you when required to do so by federal, state or local law.

To Avert a Serious Threat to Health or Safety: We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threatened harm.

Workers’ Compensation: We may release medical information about you for workers’ compensation or similar programs that provide benefits for work related injuries or illness as required or permitted by law if you are injured at work.

Health Oversight Activities: We may disclose your medical information to a health oversight agency such as licensing boards for activities authorized by law.

Lawsuits and Disputes: We may disclose medical information about you in response to a court or administrative order, a subpoena, discovery request or other lawful process, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

Law Enforcement: Under certain circumstances, we may release medical information about you if asked to do so by a law enforcement official.

Government Purposes: We may release your medical information under limited circumstances if you are a member of the armed forces or foreign military personnel, or for intelligence, counter intelligence and other national security activities authorized by law.

Incidental Uses and Disclosures: We may use or disclose your medical information if it is a by-product of any of the uses or disclosures described above and it could not be reasonably prevented.

Limited Data Sets: We may use or disclose certain information that does not directly identify you for research, public health or health care operations if the recipient of that information agrees to protect the information.


We must obtain your authorization to use or disclose health information in those situations not otherwise described in this Notice. If you do authorize us to use or disclose your medical information, you have the right to revoke that authorization at anytime.


You have the following rights in connection with the medical information we maintain about you:

Right to Inspect and Copy: You have the right to inspect and copy your medical information that is in our possession. You may not, however, have access to information that is put together for use in a civil, criminal or administrative proceeding.

To inspect or copy your medical information, you must submit your request in writing to our office. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

We may deny your request to inspect or copy your health information in certain very limited circumstances. If you are denied access to your medical information, you may be able to request that the denial be reviewed.

Right to Request Amendment: If you feel that your medical information is incorrect or incomplete, you may ask us to amend that information. You have the right to request an amendment for as long as the information is kept by or for our office. To request an amendment, your request must be made in writing and submitted to our office. You must explain why you believe that the medical information is incorrect or incomplete. If we deny your request, you have a right to give us a short statement to be placed with you medical information or to have us include your request for amendment with your medical information.
Right to Request Additional Privacy Protections: You have the right to request additional restrictions from those detailed in this notice. Your request must be submitted in writing to our office. We are not required, however, to agree to your request.

Right to Request Confidential Communication: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. Your request must specify how or where you wish to be contacted. To request confidential communications, you must make your request in writing to our office. We will not ask you the reason for your request and we will accommodate all reasonable requests.

Right to a Paper Copy of this Notice: You may ask us to give you a copy of this notice at any time by asking for it in person or in writing. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.


If you believe your privacy rights have been violated; you may file a complaint with us. To file a complaint with us, contact our office in writing. You will not be penalized for filing a complaint.

If you have any questions about this notice, please contact our staff at the address listed above.



 Puretone Hearing Clinic Website Privacy Policy

Introduction and Acceptance

Welcome to the Puretone Hearing clinic Inc. website located at https://www.puretonehearing.ca (the “Website”) which includes all sub-domains present and future. By visiting and/or using this Website, you agree to be bound by the terms of the present Privacy Policy (the “Policy”).

Puretone Hearing clinic Inc. reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes.

General Statement of Privacy and Protection of Personal Information

Puretone Hearing clinic Inc. takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.

What Does This Privacy Policy Cover?

This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by Puretone Hearing clinic Inc. when you are using or accessing the Website. This Policy also covers Puretone Hearing clinic Inc.’s treatment of any Personal Information that Puretone Hearing clinic Inc. may share with its business partners or other third parties under very limited circumstances.

This Policy does not apply to the general practices and treatment of information by third parties that Puretone Hearing clinic Inc. does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Website”), or to individuals that Puretone Hearing clinic Inc. does not manage or employ. While we attempt to facilitate access or link to only those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access.

This Policy does not cover any Personal Information you send to Puretone Hearing clinic Inc. via any non-secured mode of communications such as email, instant messenger, Facebook, or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments and suggestions, we encourage you to carefully examine what Personal Information you send to Puretone Hearing clinic Inc. via these methods.

No Collection of Personal Information as a Matter of Course

Puretone Hearing clinic Inc. does not, as a matter of course, gather any of your Personal Information while you are using the Website, unless you are asked to provide such information, for example by signing up to subscribe to the mailing list. Where you have provided such information, it will only be used for the stated purpose.

Puretone Hearing clinic Inc. is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Security of Information

Puretone Hearing clinic Inc. uses only industry best practices (physical, electronic, and procedural) in keeping any data collected secure. In addition, Puretone Hearing clinic Inc. uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website. These third parties are geographically located in British Columbia, Canada and have been selected for their high standards of security.

Limited Gathering of Information for Statistical, Advertising, and Security Purposes

Puretone Hearing clinic Inc. automatically collects certain information using a third-party analytics program to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website or otherwise use the Website, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). Furthermore, Puretone Hearing clinic Inc. may also collect aggregate, non-personally identifiable information data through web forms or online surveys. We use information collected in these manners only to better understand your needs and the needs of the Website users in the aggregate. Puretone Hearing clinic Inc. also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements.

Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the terms of use..

Non-disclosure of Personal Information to Third Parties

Except as provided in the next paragraph and the next section regarding Mailing List Management, Puretone Hearing clinic Inc. does not divulge any Personal Information gathered via the Website to third parties. Moreover, Puretone Hearing clinic Inc. does not sell any information regarding its users to third parties. Only the employees, representatives, subcontractors, and officers of Puretone Hearing clinic Inc. are responsible for the management and development of the Website, and only these individuals have access to the information collected there. These employees, representatives, subcontractors, and officers all have been instructed to comply with the Policy.

Notwithstanding anything in the Policy to the contrary, we may share any information we have collected about you or that you have submitted:

  1. in response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims or demands
  2. if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person
  3. if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Website infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Website infrastructure or the Website generally)
  4. to a parent company, subsidiaries, joint ventures, or other companies under common control with Puretone Hearing clinic Inc. (in which case we will require such entities to honor this Policy)
  5. if Puretone Hearing clinic Inc. is acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this Policy, or inform you that you are covered by a new privacy policy)

Mailing List Management, Removal, and Deletion of Personal Information

You may unsubscribe from Puretone Hearing clinic Inc.’s mailing list at any time, by following the link at the bottom of all Puretone Hearing clinic Inc. emails. Please note that unsubscribing from the mailing list in this manner may not necessarily delete all your Personal Information from Puretone Hearing clinic Inc. databases. If you wish to ensure that all Personal Information is removed from our databases, please contact us.

Tracking Technology (“Cookies”)

Puretone Hearing clinic Inc. may use tracking technology (“cookies”) on the Website and by using the Website you agree to their use. Cookies are small text files placed on your hard drive when you visit a web site, in order to track use of the site and to improve the user experience by storing certain data on your computer. Puretone Hearing clinic Inc. reserves the right to use additional cookies in the future, in which case this section will be updated accordingly.

Your browser can be set to refuse cookies or delete them after they have been stored. Please refer to your browser’s help section for instructions.

Risks Associated with the Internet

Despite Puretone Hearing clinic Inc.’s efforts to ensure third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Puretone Hearing clinic Inc. cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.

Limitation of Liability

Puretone Hearing clinic Inc., and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.